I recently visited Sinne to celebrate a friend's 45th birthday. Given its one Michelin star rating, we had high expectations. However, our experience was far from what we anticipated.

Our reservation was for six people, but unfortunately, two friends had to cancel at the last minute. Earlier in the day at 3 PM, I received a call from the restaurant asking me to confirm our reservation by 4 PM, otherwise, it would be automatically canceled. This meant the restaurant risked losing income for six people just three hours prior to our dinner.

Upon arrival, the restaurant informed us that we will be charged for the two absent guests. This policy was not communicated to us at any point prior to our visit, nor was it stated in any written policy. After some discussion, we agreed we will cover one menu to avoid further disputes and not ruin the celebration, hoping this would resolve the matter. However, we were surprised with a bill that included charges for two additional menus.

Adding to our frustration, when we asked to speak with the owner, who was insisting on these charges, they never came to our table to discuss the situation. This lack of personal engagement and empathy was disheartening.

This situation not only caused a significant disruption to our evening but also left our friend, whose birthday we were celebrating, visibly upset. Despite the hefty charge for the extra menu, which we ended up paying for one anyway, they did not even offer to provide takeaway for the food we paid for but did not consume.

For a restaurant of this caliber, the poor customer service and lack of transparency were astonishing. We were extremely disappointed and felt that our special occasion was marred by the restaurant's handling of the situation. Given this experience, I cannot recommend Sinne and will not be returning. It’s a real shame.

We hadden misschien wel iets te hoge verwachtingen van het eten omdat wij in de middag heerlijk gegeten hadden bij een restaurant zonder ster. Eten was lekker en zag er prachtig uit. Service was heel goed, alleen jammer van limoncello die aangeboden werd aan het einde als “drankje van het huis” zo kwam het in ieder geval heel erg over nadat wij aan hebben gegeven genoeg gegeten en gedronken te hebben werd bij het vragen van de rekening ons limoncello aangeboden. Hier werd vervolgens 9 euro per glaasje voor gerekend. Het gaat dan om het principe dat je niet verwacht dat als je aan geeft niets meer te willen bestellen een drankje bij de rekening wordt aangeboden… die vervolgens flink in rekening werd gebracht. Dit was een min punt en voelde een beetje als “ingetrapt”. Verder zeker redelijk goed gegeten en een leuke ervaring.